/* Pacific United Power call center — the PacificUnitedPower.com language (v7):
   a light grey page with white panels, navy ink, one blue action, light Hanken Grotesk, pill controls.
   Built for desktop and iPad (touch targets ≥ 44px, both orientations). */
:root {
  --ink: #0F2340; --ink-2: rgba(15,35,64,.66); --ink-3: rgba(15,35,64,.46); --ink-4: rgba(15,35,64,.14);
  --paper: #FFFFFF; --canvas: #EEF1F5; --mist: #F1F3F6; --mist-2: #E2E6EC; --line: #E3E6EB; --edge: #D3D9E2; --edge-2: #C3CBD6;
  --lift: 0 1px 2px rgba(15,35,64,.06);
  --blue: #1D5FA6; --blue-hover: #174E8A; --blue-soft: #E8F0F9; --sun: #E9C79A; --sun-soft: #FBF3E8;
  --ok: #1E7A4C; --ok-soft: #E5F3EB; --warn: #8A5A00; --warn-soft: #FBF1DD; --bad: #B3261E; --bad-soft: #FBE8E6;
  --sans: "Hanken Grotesk", "Helvetica Neue", Helvetica, Arial, sans-serif;
  --r: 8px; --r-lg: 16px; --bar: 64px; --dock: 0px;
  --g: max(20px, env(safe-area-inset-left, 0px));
  color-scheme: light;
}
* , *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; background: var(--canvas); color: var(--ink); font: 400 16px/1.45 var(--sans); letter-spacing: -.01em;
  -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; overflow-x: hidden; }
body.has-dock { --dock: 76px; }
a { color: var(--blue); text-decoration: none; }
a:hover { text-decoration: underline; text-underline-offset: 3px; }
b, strong { font-weight: 600; }
h1, h2, h3 { margin: 0; font-weight: 300; text-wrap: balance; }
h1 { font-size: clamp(30px, 3.2vw, 42px); line-height: 1.05; letter-spacing: -.035em; }
h2 { font-size: 22px; line-height: 1.15; letter-spacing: -.025em; }
h3 { font-size: 12px; font-weight: 500; text-transform: uppercase; letter-spacing: .06em; color: var(--ink-3); }
p { margin: 0; }
:focus-visible { outline: 2px solid var(--blue); outline-offset: 2px; border-radius: 6px; }
[hidden] { display: none !important; }
.sr-only { position: absolute !important; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.muted { color: var(--ink-3); }
.small { font-size: 14px; }
.tiny { font-size: 12.5px; }
.num { font-variant-numeric: tabular-nums; }
.boot { padding: 40px; color: var(--ink-3); }

/* ---------- top bar ---------- */
.topbar { position: sticky; top: 0; z-index: 40; height: calc(var(--bar) + env(safe-area-inset-top, 0px)); padding: env(safe-area-inset-top, 0px) var(--g) 0;
  display: flex; align-items: center; gap: 14px; background: rgba(255,255,255,.94); backdrop-filter: saturate(180%) blur(16px); -webkit-backdrop-filter: saturate(180%) blur(16px); box-shadow: 0 1px 0 var(--edge); }
.brand { font-size: 18px; letter-spacing: -.03em; color: var(--ink); white-space: nowrap; text-decoration: none !important; }
.brand span { color: var(--ink-3); margin-left: 6px; font-size: 14px; }
.nav { flex: 1; display: flex; justify-content: center; min-width: 0; }
.nav-pill { display: flex; gap: 2px; padding: 4px; border-radius: 999px; background: var(--mist-2); overflow-x: auto; scrollbar-width: none; max-width: 100%; }
.nav-pill::-webkit-scrollbar { display: none; }
.nav-pill a { padding: 8px 14px; min-height: 36px; display: inline-flex; align-items: center; border-radius: 999px; font-size: 14.5px; color: var(--ink-2); white-space: nowrap; text-decoration: none; }
.nav-pill a:hover { color: var(--ink); }
.nav-pill a[aria-current="page"] { background: #fff; color: var(--ink); box-shadow: 0 1px 3px rgba(15,35,64,.16); }
.nav-pill a .badge-dot { margin-left: 6px; }
.who { display: flex; align-items: center; gap: 10px; white-space: nowrap; font-size: 14px; color: var(--ink-2); }
.conn { display: inline-flex; align-items: center; gap: 6px; font-size: 12.5px; padding: 4px 10px; border-radius: 999px; background: var(--mist-2); color: var(--ink-2); }
.conn::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: currentColor; }
.conn.on { color: var(--ok); background: var(--ok-soft); }
.conn.off { color: var(--warn); background: var(--warn-soft); }
.conn.test { color: var(--blue); background: var(--blue-soft); }
.offline-bar { position: sticky; top: calc(var(--bar) + env(safe-area-inset-top, 0px)); z-index: 39; background: var(--warn-soft); color: var(--warn); padding: 8px var(--g); font-size: 14px; text-align: center; }

main { max-width: 1440px; margin: 0 auto; padding: 28px var(--g) calc(64px + var(--dock)); }
.page-head { display: flex; align-items: flex-end; gap: 14px; flex-wrap: wrap; margin-bottom: 22px; }
.page-head .grow { flex: 1; }
.page-head p { color: var(--ink-3); margin-top: 6px; }

/* ---------- controls ---------- */
.btn { --h: 44px; display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-height: var(--h); padding: 0 20px; border-radius: 999px; border: 0;
  font: 400 15.5px/1 var(--sans); letter-spacing: -.01em; cursor: pointer; white-space: nowrap; background: #fff; color: var(--ink); box-shadow: inset 0 0 0 1px var(--edge-2); text-decoration: none !important; transition: background .15s; }
.btn:hover { background: var(--mist); }
.btn:disabled { opacity: .45; cursor: default; }
.btn.blue, .btn.ink, .btn.bad, .btn.ok { box-shadow: none; }
.btn.blue { background: var(--blue); color: #fff; }
.btn.blue:hover { background: var(--blue-hover); }
.btn.ink { background: var(--ink); color: #fff; }
.btn.line { background: #fff; box-shadow: inset 0 0 0 1px var(--edge-2); }
.btn.line:hover { background: var(--mist); }
.btn.bad { background: var(--bad); color: #fff; }
.btn.ok { background: var(--ok); color: #fff; }
.btn.sm { --h: 36px; padding: 0 14px; font-size: 14px; }
.btn.lg { --h: 56px; padding: 0 28px; font-size: 18px; }
.btn.ghost { background: transparent; box-shadow: none; color: var(--blue); padding: 0 10px; }
.btn.ghost:hover { background: var(--blue-soft); }
.chips { display: flex; flex-wrap: wrap; gap: 8px; }
.chip { min-height: 44px; padding: 0 16px; border-radius: 999px; border: 0; background: #fff; box-shadow: inset 0 0 0 1px var(--edge-2); color: var(--ink); font: 400 15px var(--sans); cursor: pointer; display: inline-flex; align-items: center; gap: 6px; }
.chip:hover { background: var(--mist); }
.chip[aria-pressed="true"] { background: var(--ink); color: #fff; box-shadow: none; }
.chip.small { min-height: 34px; padding: 0 12px; font-size: 13.5px; }
.seg { display: inline-flex; padding: 4px; gap: 2px; border-radius: 999px; background: var(--mist-2); flex-wrap: wrap; }
.seg button { min-height: 36px; padding: 0 14px; border: 0; border-radius: 999px; background: transparent; color: var(--ink-2); font: 400 14.5px var(--sans); cursor: pointer; }
.seg button[aria-pressed="true"] { background: #fff; color: var(--ink); box-shadow: 0 1px 3px rgba(15,35,64,.16); }
label.f { display: block; font-size: 13px; color: var(--ink-2); margin: 14px 0 6px; }
input, select, textarea { font: inherit; color: var(--ink); background: #fff; border: 1px solid var(--edge-2); border-radius: var(--r); padding: 10px 12px; min-height: 44px; width: 100%; }
textarea { min-height: 110px; resize: vertical; line-height: 1.45; }
input:focus, select:focus, textarea:focus { outline: 0; border-color: var(--blue); box-shadow: 0 0 0 3px var(--blue-soft); }
input[type=checkbox] { width: 22px; height: 22px; min-height: 0; accent-color: var(--blue); }
.check { display: flex; gap: 12px; align-items: flex-start; padding: 12px 14px; border-radius: var(--r); background: var(--sun-soft); cursor: pointer; }
.check input { margin-top: 1px; flex: 0 0 auto; }
.row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.row.end { justify-content: flex-end; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 0 14px; }
.grid3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 0 14px; }
@media (max-width: 640px) { .grid2, .grid3 { grid-template-columns: 1fr; } }
.filters { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 14px; }
.filters input, .filters select { width: auto; min-width: 150px; flex: 0 1 auto; }
.filters input[type=search] { min-width: 240px; flex: 1 1 240px; max-width: 360px; }

/* ---------- surfaces ---------- */
.panel, .card { background: #fff; border: 1px solid var(--edge); border-radius: var(--r-lg); box-shadow: var(--lift); padding: 20px; }
.stack { display: grid; gap: 14px; }
.stack.tight { gap: 8px; }
.sections { display: grid; grid-template-columns: repeat(auto-fill, minmax(380px, 1fr)); gap: 16px; align-items: start; }
@media (max-width: 860px) { .sections { grid-template-columns: 1fr; } }
.section-head { display: flex; align-items: baseline; gap: 10px; margin-bottom: 10px; }
.section-head h2 { font-size: 19px; }
.section-head .grow { flex: 1; }
.count { font-size: 13px; color: var(--ink-3); }
.empty { padding: 18px 4px; color: var(--ink-3); font-size: 14.5px; }
.notice { padding: 12px 16px; border-radius: var(--r); font-size: 14.5px; background: var(--blue-soft); color: #123d6b; }
.notice.warn { background: var(--warn-soft); color: #5e3d00; }
.notice.bad { background: var(--bad-soft); color: #7a1912; }
.notice.ok { background: var(--ok-soft); color: #14573a; }

/* lists */
.list { display: grid; }
.item { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 4px 12px; align-items: center; padding: 12px 8px; border-bottom: 1px solid var(--line); min-height: 56px; }
.item:last-child { border-bottom: 0; }
.item.click { cursor: pointer; border-radius: var(--r); }
.item.click:hover { background: var(--mist); }
.item .t { font-weight: 500; }
.item .s { font-size: 13.5px; color: var(--ink-3); grid-column: 1; }
.item .r { grid-row: 1 / span 2; grid-column: 2; text-align: right; font-size: 13.5px; color: var(--ink-2); }

/* stat tiles */
.tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 12px; }
.tile { background: #fff; border: 1px solid var(--edge); box-shadow: var(--lift); border-radius: var(--r-lg); padding: 16px 18px; text-align: left; font: inherit; color: inherit; }
button.tile { cursor: pointer; }
button.tile:hover { background: var(--mist); border-color: var(--edge-2); }
.tile .n { font-size: 34px; font-weight: 300; letter-spacing: -.04em; line-height: 1.05; font-variant-numeric: tabular-nums; }
.tile .l { font-size: 13.5px; color: var(--ink-3); margin-top: 4px; }
.tile.alert .n { color: var(--bad); }

/* tables */
.table-wrap { overflow-x: auto; border-radius: var(--r-lg); border: 1px solid var(--edge); box-shadow: var(--lift); background: #fff; }
table { width: 100%; border-collapse: collapse; font-size: 14.5px; }
th { text-align: left; font-size: 12px; font-weight: 500; text-transform: uppercase; letter-spacing: .05em; color: var(--ink-3); padding: 12px 14px; border-bottom: 1px solid var(--edge); background: var(--mist); white-space: nowrap; }
th button { all: unset; cursor: pointer; }
td { padding: 12px 14px; border-bottom: 1px solid var(--line); vertical-align: middle; }
tr:last-child td { border-bottom: 0; }
tbody tr.click { cursor: pointer; }
tbody tr.click:hover td { background: var(--mist); }
td.n, th.n { text-align: right; font-variant-numeric: tabular-nums; }

/* tags */
.tag { display: inline-flex; align-items: center; gap: 5px; font-size: 12.5px; padding: 3px 10px; border-radius: 999px; background: var(--mist-2); color: var(--ink-2); white-space: nowrap; }
.tag.blue { background: var(--blue-soft); color: var(--blue); }
.tag.ok { background: var(--ok-soft); color: var(--ok); }
.tag.warn { background: var(--warn-soft); color: var(--warn); }
.tag.bad { background: var(--bad-soft); color: var(--bad); }
.tag.sun { background: var(--sun-soft); color: #7a5420; }
.tag.ink { background: var(--ink); color: #fff; }
.overdue { color: var(--bad); }
.badge-dot { display: inline-block; min-width: 18px; height: 18px; padding: 0 5px; border-radius: 999px; background: var(--bad); color: #fff; font-size: 11px; line-height: 18px; text-align: center; font-weight: 600; }

/* ---------- workspace ---------- */
.ws { display: grid; grid-template-columns: minmax(280px, 340px) minmax(0, 1fr) minmax(300px, 380px); gap: 16px; align-items: start; }
.ws-col { display: grid; gap: 16px; min-width: 0; }
.ws-call { position: sticky; top: calc(var(--bar) + 16px); }
.ws-tabs { display: none; }
@media (max-width: 1180px) {
  .ws { grid-template-columns: minmax(0, 1fr) minmax(300px, 360px); }
  .ws-lead { grid-column: 1; grid-row: 2; }
  .ws-main { grid-column: 1; grid-row: 1; }
  .ws-side { grid-column: 2; grid-row: 1 / span 2; position: sticky; top: calc(var(--bar) + 16px); max-height: calc(100vh - var(--bar) - var(--dock) - 32px); overflow: auto; }
  .ws-call { position: static; }
}
@media (max-width: 860px) {
  .ws { grid-template-columns: 1fr; }
  .ws-tabs { display: flex; position: sticky; top: calc(var(--bar) + 8px); z-index: 20; margin-bottom: 4px; }
  .ws > .ws-col { grid-column: 1; grid-row: auto; position: static; max-height: none; }
  .ws[data-tab="call"] .ws-lead, .ws[data-tab="call"] .ws-side { display: none; }
  .ws[data-tab="lead"] .ws-main, .ws[data-tab="lead"] .ws-side { display: none; }
  .ws[data-tab="help"] .ws-main, .ws[data-tab="help"] .ws-lead { display: none; }
}
.who-card .name { font-size: 26px; font-weight: 300; letter-spacing: -.035em; line-height: 1.1; }
.who-card .phone { font-size: 20px; font-variant-numeric: tabular-nums; margin-top: 2px; }
.facts { display: grid; grid-template-columns: 104px minmax(0, 1fr); gap: 7px 12px; font-size: 14.5px; margin: 14px 0 0; }
.facts dt { color: var(--ink-3); }
.facts dd { margin: 0; white-space: pre-wrap; word-break: break-word; }
.callbox { background: #fff; border: 1px solid var(--edge); box-shadow: var(--lift); border-radius: var(--r-lg); padding: 20px; display: grid; gap: 14px; }
.callstate { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.callstate .st { font-size: 15px; display: inline-flex; align-items: center; gap: 8px; }
.callstate .st::before { content: ""; width: 10px; height: 10px; border-radius: 50%; background: var(--ink-3); }
.st.ringing::before { background: var(--warn); animation: pulse 1s infinite; }
.st.live::before { background: var(--ok); }
.st.bad::before { background: var(--bad); }
.st.recon::before { background: var(--warn); animation: pulse .6s infinite; }
@keyframes pulse { 50% { opacity: .25; } }
@media (prefers-reduced-motion: reduce) { .st::before { animation: none !important; } }
.timer { font-size: 30px; font-weight: 300; letter-spacing: -.03em; font-variant-numeric: tabular-nums; }
.rec { font-size: 12.5px; color: var(--bad); display: inline-flex; align-items: center; gap: 5px; }
.rec::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: var(--bad); }
.saveflag { font-size: 12.5px; color: var(--ink-3); }
.saveflag.failed { color: var(--bad); }
.saveflag.saved { color: var(--ok); }
.ai { border-radius: var(--r-lg); padding: 16px; background: var(--sun-soft); border: 1px solid #EBD9BF; display: grid; gap: 8px; }
.ai .lbl { font-size: 12px; text-transform: uppercase; letter-spacing: .05em; color: #7a5420; }
.script { white-space: pre-wrap; font-size: 15.5px; line-height: 1.55; }
.script .cue { display: block; font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--blue); margin: 14px 0 2px; }
.script .cue:first-child { margin-top: 0; }
.script .fill { background: var(--sun-soft); border-radius: 4px; padding: 0 3px; }
.script .blank { background: var(--bad-soft); border-radius: 4px; padding: 0 3px; }
.timeline { list-style: none; margin: 0; padding: 0; }
.timeline li { padding: 11px 0; border-bottom: 1px solid var(--line); font-size: 14.5px; }
.timeline li:last-child { border-bottom: 0; }
.timeline .meta { font-size: 12.5px; color: var(--ink-3); margin-top: 2px; }
audio { width: 100%; height: 40px; margin-top: 6px; }
.daybar { position: relative; height: 54px; border-radius: var(--r); background: var(--mist); box-shadow: inset 0 0 0 1px var(--edge); overflow: hidden; }
.daybar .blk { position: absolute; top: 6px; bottom: 6px; border-radius: 6px; font-size: 11px; padding: 2px 5px; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.daybar .blk.app { background: var(--blue-soft); color: var(--blue); }
.daybar .blk.cal { background: var(--mist-2); color: var(--ink-2); }
.daybar .blk.new { background: var(--sun); color: var(--ink); outline: 2px solid var(--ink); }
.daybar .blk.new.bad { background: var(--bad-soft); color: var(--bad); outline-color: var(--bad); }
.dayticks { display: flex; justify-content: space-between; font-size: 11px; color: var(--ink-3); margin-top: 3px; }

/* ---------- call dock ---------- */
.dock { position: fixed; left: 0; right: 0; bottom: 0; z-index: 45; padding: 10px var(--g) calc(10px + env(safe-area-inset-bottom, 0px));
  background: var(--ink); color: #fff; display: flex; align-items: center; gap: 14px; flex-wrap: wrap; box-shadow: 0 -8px 30px rgba(15,35,64,.18); }
.dock .who-l { font-weight: 500; }
.dock .st { color: rgba(255,255,255,.8); font-size: 14px; }
.dock .timer { font-size: 22px; color: #fff; }
.dock .grow { flex: 1; }
.dock .btn { --h: 44px; }
.dock .btn.line { background: transparent; color: #fff; box-shadow: inset 0 0 0 1px rgba(255,255,255,.3); }
.dock .btn.line:hover { background: rgba(255,255,255,.1); }

/* ---------- login ---------- */
.login { min-height: 100vh; display: grid; place-items: center; padding: 24px var(--g); background: var(--canvas); }
.login .card { width: min(420px, 100%); padding: 30px; background: #fff; box-shadow: 0 20px 60px rgba(15,35,64,.08); }
.login .brand { display: block; margin-bottom: 26px; }

/* ---------- modal + toast ---------- */
.modal-bg { position: fixed; inset: 0; z-index: 60; background: rgba(15,35,64,.32); display: flex; align-items: flex-start; justify-content: center; padding: 6vh 16px; overflow-y: auto; }
.modal { background: #fff; border-radius: 20px; width: 100%; max-width: 640px; padding: 24px; box-shadow: 0 30px 80px rgba(15,35,64,.25); }
.modal.wide { max-width: 880px; }
.modal .actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 20px; flex-wrap: wrap; }
#toast { position: fixed; left: 50%; bottom: calc(24px + var(--dock)); transform: translateX(-50%); z-index: 70; background: var(--ink); color: #fff; padding: 12px 18px; border-radius: 999px;
  font-size: 14.5px; opacity: 0; pointer-events: none; transition: opacity .2s; max-width: calc(100vw - 32px); text-align: center; }
#toast.show { opacity: 1; }
#toast.err { background: var(--bad); }
pre.packet { white-space: pre-wrap; font: 13.5px/1.5 ui-monospace, Menlo, monospace; background: var(--mist); padding: 14px; border-radius: var(--r); margin: 0; }
.customize .sec-ctl { display: flex; gap: 6px; }
.def { font-size: 13px; color: var(--ink-3); }
.kpi-defs dt { font-weight: 500; margin-top: 10px; }
.kpi-defs dd { margin: 2px 0 0; color: var(--ink-2); font-size: 14px; }
@media (max-width: 1060px) {
  :root { --bar: 112px; }
  .topbar { flex-wrap: wrap; height: auto; padding-bottom: 8px; padding-top: calc(env(safe-area-inset-top, 0px) + 8px); row-gap: 8px; }
  .brand { flex: 1; }
  .nav { order: 3; flex-basis: 100%; justify-content: flex-start; }
  .nav-pill { width: 100%; justify-content: space-between; }
  .nav-pill a { flex: 1; justify-content: center; }
}
@media (max-width: 640px) { .who span.nm { display: none; } .brand span { display: none; } .nav-pill a { padding: 8px 10px; font-size: 14px; } }


.callwho { display: none; }
.callwho .nm { font-size: 22px; font-weight: 300; letter-spacing: -.03em; margin-right: 6px; }
@media (max-width: 860px) { .callwho { display: block; } }